1) What kind of services do you offer?
Fast Exchanger provides automatic exchange of electronic currencies, as well as their input and output using banks.
2) What is your working time for the exchange?
Most of transactions are automatic, this means you can exchange your currency at any time you like
Bank deposit requires approximate 2-4 days.
You can contact us by our customer support page.
3) Why my transaction was declined/canceled?
4) I paid the bill, but the money has not arrived to me, why?
5) I closed my Browser by accident, what should i do?
Dont worry, if you specify correct e-mail address while making transaction, you should receive a link. By clicking it you can finish your order.
6) Someone steal my money using your service, what should i do?
Please contact our service with a proof of scam/fraud and we will share all information about that issue. After that please contact Support system with all necessary information where your money goes and ask to suspend thief account.
7) How much time takes the for the exchange?
Most of e-currencies exchange are automatic, If you didn't receive your money in 2 Hours please contact support. Please note that speed-of-delivery also depends on payment systems.
8) Do you recalculate the rate if more then two hours passed between order creation and payment receiving?
Yes the receiving amount will be recalculated upon we receive confirmation (or process the exchange) but only if that time more than 2 hours.